Frequently asked questions

Add vials to the cart, check out with a shipping address, and pay by PayID or bank transfer using the details on the confirmation page. Use your order number as the payment reference. Orders dispatch once payment is confirmed.

Not at present. PayID is instant and fee-free; bank transfer clears in one to two business days.

Yes. All prices are in Australian dollars and include the 10% GST.

Yes, for laboratories and institutions. Send the product list and quantities through the contact page for a quote.

Contact us as soon as possible with the order number. Changes are possible until the order is packed, usually within a few hours of payment.

Paid orders placed before 2pm AEST/AEDT dispatch the same business day. Standard delivery is typically 2–5 business days depending on location; express options are shown at checkout.

No. Australian addresses only.

Plain, padded packaging with no product description on the outside. The vials are sealed and the parcel is tracked.

Yes. Enter the locker address exactly as your carrier account shows it.

Carrier scans can lag by a day. If nothing has changed after three business days, contact us with the order number and we will follow it up with the carrier.

Available on request. Contact us with your order number and the product and we send the certificate for your batch.

The label states milligrams of freeze-dried powder, which sits as a thin film at the bottom. It is not a liquid volume. Reconstitute as described in the reconstitution guide.

Retatrutide pens (15mg, 20mg, 30mg and 70mg, other strengths filled to order) and BPC-157 capsules (500 mcg, 60 per bottle) are stocked alongside the lyophilised vials, all for research use. We do not sell nasal sprays.

No. Products are supplied for in-vitro research and we do not provide dosing, cycle or usage advice for people. The reconstitution guide and calculator cover laboratory preparation only.

Lyophilised vials at −20 °C, sealed and away from light. Reconstituted solution at 2–8 °C, used within 8–12 weeks, never frozen.

Do not use it. Contact us with the batch number and a photo and we will replace the vial.

Researchers, laboratories and institutions conducting in-vitro research, aged 18 or over. By ordering you confirm you meet that description.

No. None of the compounds sold here has been evaluated or approved by the Therapeutic Goods Administration for human or veterinary use. They are research reagents.

Research reagents can be sold and bought for laboratory use. The buyer is responsible for using them lawfully; supply or use for human therapeutic purposes is regulated under the Poisons Standard and the Therapeutic Goods Act.

Opened or reconstituted vials cannot be returned. If an item arrives damaged, incorrect or defective, contact us within 7 days of delivery with photos and we will replace it or refund it.